Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.008) and the Service Unit name to refer to the service.

Service Name:

Webcourses Resets – 43.20.18.008

Price:

$0 Per Service One-Time

Brief Description:

Webcourses Tier 1 support

Detailed Description:

Provide  Tier 1  technical support for Webcourses users , resets users password, verify user login information and direct users to reset page and provide navigation assistance.  Anomalies are escalated to Tier 2 and Webcourses development team for additional troubleshooting. Remedy ticket are created to track customers incident.

Included Functionality:

N/A

Technical Specifications:

Active Directory Account (Client), authentication of client, NID, Last 4 digits of SSN, ISO #, date of birth and telephone.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF students , faculty and staff.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff;#Students

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.008

Signed SLA Required: