Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.008) and the Service Unit name to refer to the service.
Webcourses Resets – 43.20.18.008
$0 Per Service One-Time
Webcourses Tier 1 support
Provide Tier 1 technical support for Webcourses users , resets users password, verify user login information and direct users to reset page and provide navigation assistance. Anomalies are escalated to Tier 2 and Webcourses development team for additional troubleshooting. Remedy ticket are created to track customers incident.
Active Directory Account (Client), authentication of client, NID, Last 4 digits of SSN, ISO #, date of birth and telephone.
All UCF students , faculty and staff.
Available Service Locations:
All UCF campuses and Research Park
Required Additional Services: