Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.011) and the Service Unit name to refer to the service.

Service Name:

Telephone Call Recording – 43.20.18.011

Price:

$0 Per Service

Brief Description:

Provides Call recording during phone and conference calls

Detailed Description:

Telephone calls placed to a specific number can be recorded and saved to an audio file on a computer in the Faculty Multimedia Center. When users want this service, the Service Desk is to forward the users to the Faculty Multimedia Center ( FMC@ucf.edu) to make arrangements. In order to use the service, users must provide proof in writing that he/she has the permission of all parties on the call to record their conversation, in accordance with state law.

Included Functionality:

N/A

Technical Specifications:

N/A

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

Faculty and Staff

Available Service Locations:

UCF Campus and the Central Florida Research Park

Audience:

Faculty;#Staff

Dependencies:

The telephone line used for the recording must be provided by the UCF Telephone system

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.011

Signed SLA Required: