Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.012) and the Service Unit name to refer to the service.
Telecommunication – VSEG – 43.20.18.012
$0 Per Service One-Time
Service Desk level one support
Provide level 1- 2 support and troubleshooting for the campus Telepnone connectivity issues.
Service Desk provides level one support and reports outages and connectivity issues with the following, regular dial up services, VOIP phones, ACD, IP communicator, Level 2 troubleshooting President’s House, GWUnify.
Telephone infrasturture connectivity, appropriate access to Telephone,devices, servers and tools, telephone and any related Network devices.
All UCF Staff, Faculty and students, departments and organizations.
Available Service Locations:
All UCF campuses and Research Park
Required Additional Services:
Signed SLA Required: