Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.012) and the Service Unit name to refer to the service.

Service Name:

Telecommunication – VSEG – 43.20.18.012

Price:

$0 Per Service One-Time

Brief Description:

Service Desk level one support

Detailed Description:

Provide level 1- 2 support and troubleshooting for the campus Telepnone connectivity issues.

Included Functionality:

Service Desk provides level one support and reports outages and connectivity issues with the following, regular dial up services, VOIP phones, ACD, IP communicator, Level 2 troubleshooting President’s House, GWUnify.

Technical Specifications:

Telephone infrasturture connectivity, appropriate access to Telephone,devices, servers and tools, telephone and any related Network devices.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF Staff, Faculty and students, departments and organizations.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff;#Students

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.012

Signed SLA Required:

1