Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.40.12.005) and the Service Unit name to refer to the service.

Service Name:

Siemens Optiset Headset Adapter – 43.40.12.005

Price:

$ 4.25 Per Service Monthly

Brief Description:

Siemens Optiset Headset Adapter

Detailed Description:

The Optiset E headset adapter permits the connection of two headsets. The use of a headset offers numerous advantages, especially for users with high call rates (e.g. call centers, attendant consoles or sales/telemarketing departments).

Included Functionality:

The second headset can be used by another person in the room (e.g. during an important call or ACD training). In addition to the features of the Optiset E headset adapter, the optiset E headset adapter plus offers a connection for a recording device, enabling the user to register and document important calls.

Technical Specifications:

Weight = 122g, Width = 76mm, Depth = 165mm, Height = 48mm

Service Components:

None

Optional Components:

None

Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus, the regional campuses, the Central Florida Research Park, and other UCF colleges located on remote campuses (e.g. Rosen College, UCF Medical Campus at Lake Nona, etc.).

Audience:

Faculty; Staff; Non-UCF (on / off campus)

Dependencies:

This adapter requires a Siemens Optiset-E Device. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

43.40.12.005

Signed SLA Required:

No