Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.003) and the Service Unit name to refer to the service.

Service Name:

Networking Support – 43.20.18.003

Price:

$0 Per Service One-Time

Brief Description:

Provide support for campus networks

Detailed Description:

Provide level 1- 2 support and troubleshooting for the campus networks connectivity.

Included Functionality:

Assist students with registration for internet in the residence halls (ResNet).  Troubleshoot and report residence hall connectivity issues (ResNet); troubleshoot and report staff/faculty connectivity issues; and report all network service outages to Network Services.  Ensure speedy turnaround times for IT request and incidents submitted for support.  Assist with VPN registration and troubleshoot issues.  Assist with wireless registration and troubleshoot issues.  Submit Remedy tickets to Network Services on all DNS VLAN request and any connectivity issue. Collaborate with Network Services with troubleshooting support documentation.

Technical Specifications:

Network connectivity, appropriate access to workstations, networks, servers and tools, telephone and any related Network devices.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF Staff, Faculty and students, departments and organizations.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff;#Students

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.003

Signed SLA Required: