Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.004) and the Service Unit name to refer to the service.

Service Name:

myUCF/PeopleSoft Support – 43.20.18.004

Price:

$0 Per Service One-Time

Brief Description:

Provide support for myUCF

Detailed Description:

Provide level 1 and 2 troubleshooting support and answer navigational questions regarding myUCF.

Included Functionality:

Provide level 1 and 2 troubleshooting support for myUCF issues.  Report issues with the website to appropriate administrators (PSTECH) via Leap request ticket.
Assist clients with myUCF navigation.  Assist faculty/staff with resolving security access issues. Report issues with connectivity between myUCF and supporting sites.  Perform LDAP password resets. Direct user on how to resolve issues with the self reset on the site. Direct students experiencing application problems or incorrect information to the Registrars office.

Technical Specifications:

PeopleSoft Account (Client), authentication of client, PID, Last 4 digits of SSN, ISO #, date of birth and telephone.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF students, departments and organizations

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff;#Students

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.004

Signed SLA Required: