Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Microsoft- Unified Messaging –


$ 7.00 Per Service Monthly

Brief Description:

Unified Messaging

Detailed Description:

Unified Messaging voice mail box. Messages left in UM voice mail box are converted to wav format audio and emailed to customer’s outlook box. The message will be translated into a text option in each email.

Included Functionality:

Software only

Technical Specifications:

Software only

Service Components:

Full Maintenance on UM servers

Optional Components:


Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.


Faculty; Staff


Siemens PBX, Cisco Call Manager, UM Server, UM License, Outlook Email address. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: