Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.010) and the Service Unit name to refer to the service.
MicroSoft Outlook support – 43.20.18.010
$0 Per Service One-Time
Provide Support for Outlook
Provide Tier 1- 2 troubleshooting support and answer navigational questions regarding Outlook email client.
Verify client’s information on PeopleSoft Eform workflow list account creation/deletions are submitted. NID password resets are done by the customer on the NID self reset page or with Service Desk assitance. Assist users with questions regarding Exchange functions and access. Assist users with setting up Exchange account. Provide Tier 1- 2 troubleshooting support to client. If issue is unresolved escalate to administrator. Report Exchange customers and connectitivity issues to administrators via Remedy.
Exchange Account (Client), authentication of client, NID, Last 4 of SSN, ISO #, date of birth and telephone.
All UCF Departments and Organizations.
Available Service Locations:
All UCF campuses and Research Park.
Required Additional Services: