Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.30.08.023) and the Service Unit name to refer to the service.

Service Name:

Data Activation – WAN – 43.30.08.023

Price:

$ 45.00 Per Service One-Time

Brief Description:

Provide reliable, secure and high-speed network for university-based remote campus Wide Area Networks (WAN).

Detailed Description:

Support university-based external campus WAN including remote campuses, remote colleges, and selected residence halls. Design, configure, implement and maintain network switches and routers. Work with external entities to ensure reliability and performance of networking infrastructure. Monitor network services, assess utilization, and develop growth recommendations based on ensuring capacity needs, performance, security, and reliability.

Included Functionality:

Provide Cisco-certified expertise to design, configure and maintain external campus networking equipment and services. Monitor network resources with specialized monitoring software. Assess network equipment and security needs for the university. Monitor Remedy ticket queue to respond to customer service issues. Activate external campus network switch ports. Maintain port reliability and security. Provide after-hours support of external campus networking resources.

Technical Specifications:

Provide experienced Cisco-certified technical support for networking hardware and software including, but not limited to, the following:
Cisco Routers: 6500 series MSFC modules, 4700 series, 3800 series, 3600 series, 2800 series, 2600 series, 2500 series, 1800 series, and 1600 series.  Cisco Switches: 6500 series, 5000 series, 4948 switches, 4500 series, 4000 series, 3750 switches, 3500 series, 2900 series and ATM LS1010.  UPS Hardware: APC SmartUPS series and Liebert GXT2 series.
 

Service Components:

The External Campus Network Support service includes the following: design, configure, maintain and administer LAN, WAN, and UPS systems located at the remote campus locations, monitor LAN, WAN, and UPS systems through the use of specialized network monitoring software. Ensure access security between network segments and manage Remedy ticket queue in support of Service Desk. The External Campus Network Support service does not include: Campus Network Support (covered separately), Wireless Network Support (covered separately), University Affiliate Network Support (covered separately), IP Address Management (covered separately), Firewall Services (covered separately), DNS Services (covered separately), ResNet Network Support (covered separately), Virtual Private Network Services (covered separately) and Project Management and Consulting (covered separately).

Optional Components:

N/A

Authorized Customers:

All UCF administrative, academic, and research departments. University business partners and affiliates.

Available Service Locations:

Supports all UCF Campus locations

Audience:

Faculty; Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Network Services

Service Number:

43.30.08.023

Signed SLA Required:

Yes