Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.002) and the Service Unit name to refer to the service.

Service Name:

DARS (Degree Audit Report System) Support – 43.20.18.002

Price:

$0 Per Service One-Time

Brief Description:

Provide support for DARS.

Detailed Description:

Service desk provides level 1 support to customers. Submit service request regarding DARS.  Submit password reset requests to administrators for DARS.  Submit request to link printer to account.  Calls are directed to RQ writers if an issue is reported verify with Academic services. Submit Leap ticket to EAD.  Issues affecting multiple customer with DARSWin  submit Remedy ticket. Student issues accessing DAR create LEAP ticket to EAD Team.

Included Functionality:

N/A

Technical Specifications:

DARS Account (Client), authentication of client, PID, Last 4 digits of SSN, ISO #, date of birth and telephone.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF departments and organizations.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.002

Signed SLA Required: