Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Cisco Unity – Voicemail Box –


$ 7.00 Per Service Monthly

Brief Description:

Cisco Unity Voicemail box

Detailed Description:

Cisco Unity voicemail box on the Cisco Unity server.  Available for Cisco and Siemens phones.

Included Functionality:

Software only

Technical Specifications:

Software only

Service Components:

Full maintenance on PBX and Servers.  Full maintenance on PBX and Servers

Optional Components:


Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.


Faculty; Staff; Non-UCF (on / off campus)


Siemens PBX, Cisco Call Manager, Unity Server, Unity License. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: