Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Cisco IP Phone Key Expansion Module –


$ 14.50 Per Service Monthly

Brief Description:

Cisco Key Expansion Model

Detailed Description:

The Cisco Unified IP Phone Key Expansion Module extends the capabilities of Cisco Unified IP Phones with additional buttons and an LCD display. This expansion module adds 18 buttons to the existing six buttons of the Cisco Unified IP Phones. You can use up to two Cisco Unified IP Phone Key Expansion Modules with a Cisco Unified IP Phone 9951G.

Included Functionality:

Features and Benefits, Line Key: Using the Cisco CallManager Administration tool, Telecommunications assigns one or more Directory Numbers to buttons on the Cisco Unified IP Phone Key Expansion Module as desired. The line key will show the appropriate designation. Speed Dial: Each button not used as a line (DN) key can be programmed as a speed-dial key in the same manner as the Cisco Unified IP Phone 9951G You can use the Cisco Unified IP Phone User Options Web page to program a speed-dial number and label the associated button with an appropriate name.

Technical Specifications:

Dimensions: 8.0 in. x 4.75 in. x 2.0 in.,(203 mm x 121 mm x 51 mm) (HxWxD), Weight: 0.82 lb (366 g), Power: 48 VDC, 40mA max, LCD Operating Temperature: 32 to 104 deg F (0 to 40 deg C), Relative Humidity: 10% to 95% (noncondensing), Storage Temperature: 12 to 140 deg F (-10 to 60 deg C).

Service Components:

This service includes full maintenance, repair, or replacement of the unit and supporting cabling, and software and firmware upgrades and patching. Training is provided initially and ongoing if needed.

Optional Components:


Authorized Customers:

All UCF departments, Direct Service Organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and DSO’s located on the Orlando campus, the Regional Campuses, the Central Florida Research Park, and other UCF colleges located on remote campuses (e.g., Rosen College, UCF Medical Campus at Lake Nona, etc.)


Faculty; Staff; Non-UCF (on / off campus)


Network connection supports Quality of Service, IEEE 802.3af PoE std; 48 VDC required at desktop w/ AC-to-DC power supply. Remote locations, dedicated broadband connection to Orlando campus w/BW to support voice service. A TRF (Telecom Req. Form) required

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: