Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

BlackBerry Enterprise Server Connection –


$ 12.50 Per Service Monthly

Brief Description:

BlackBerry Enterprise Server Connection

Detailed Description:

Use of BlackBerry Enterprise Server to synchronize electronic mail, calendar, tasks and contacts to UCF GroupWise System on BlackBerry devices.

Included Functionality:

Two servers using Research in Motion software and licensing

Technical Specifications:


Service Components:

Service activation, service support, and handheld support on software failures

Optional Components:


Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus, the Regional Campuses, the Central Florida Research Park and other UCF colleges located on remote campuses (e.g. Rosen College, UCF Medical Campus at Lake Nona, etc.).


Faculty; Staff


GroupWise electronic email account, a BlackBerry device, and a BlackBerry enterprise data plan. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: