Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.40.15.003) and the Service Unit name to refer to the service.

Service Name:

Automatic Call Distribution – Estimated Wait Time – 43.40.15.003

Price:

$ 31.00 Per Service Monthly

Brief Description:

Automatic Call Distribution estimated wait time for callers on hold.

Detailed Description:

Automatic Call Distribution Estimated Wait time for callers on hold in the in the ACD system.  While on hold callers will be notified periodically of the time left until their call is answered.

Included Functionality:

Software only

Technical Specifications:

Software only

Service Components:

Full maintenance on PBX and Servers.

Optional Components:

N/A

Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.

Audience:

Faculty; Staff

Dependencies:

Siemens PBX, ACD Server, XMU+. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

43.40.15.003

Signed SLA Required:

No