Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.40.15.001) and the Service Unit name to refer to the service.

Service Name:

Automatic Call Distribution – Agent ID – 43.40.15.001

Price:

$ 8.00 Per Service Monthly

Brief Description:

Automatic Call Distribution Agent ID

Detailed Description:

Automatic Call Distribution Agent ID per Agent which allows the agent to log into the system for accepting calls.

Included Functionality:

Software only

Technical Specifications:

Software only

Service Components:

 Full maintenance on PBX and Servers.

Optional Components:

N/A

Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.

Audience:

Faculty; Staff

Dependencies:

Siemens PBX, ACD Server, ACD Agent license in ACD server. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

43.40.15.001

Signed SLA Required:

No