Dealing with Spam

Email spam is  email that you did not ask  to be sent to you.  Spam  is  similar to the bulk rate “junk mail” that is delivered by the post office. There are many ads with some scams and chain letters mixed in. Email spam is more dangerous though because clicking the links, opening attachments  or providing information back to the spammers can compromise your computer or your identity.

Due to the number of complaints we receive regarding spam, we strongly encourage everyone to take the appropriate measures described below.

Spotting Spam
  • Before opening
    • Check the subject line.  Many spam messages are easy to spot based on the subject line. Don’t even open them, just delete.
    • Look at the sender’s email address.
      • UCF email will come from a ucf.edu address.
      • If it is spam, delete it.
  • In the message
    • Check for correct spelling, grammar and contact information.
      • UCF email  should include verifiable contact information. Verify the contact information  using  the online UCF Phonebook www.phonebook.ucf.edu.
      • Malicious spam often makes a threat   and then  asks you to provide sensitive information.
        • Common threat:  Your account will be terminated/has been locked, give us your  username and password  for the account.
        • UCF will never ask for your  information in this manner.
        • This  kind of email is a  phishing attempt.
  • Learn more about Spotting Spamicpdf.
Handling Spam
  • Do not open any attachments.
    • Turn off the preview feature  for your email client  to prevent  it automatically opening an infected file or running a malicious script.
  • Do not click on any links.
    • Links  go to  infected sites or fake  ones that capture your username and password.
    • If you want to check out a site, open a browser and search for the actual company on the web.
  • Do not respond to spam, report it!
    • Do not send a reply email  or  click the “remove me” link.
    • Instead  report the spam to:
      • is-spam@sophos.com– Our Exchange email is filtered for spam by Sophos. Forward the email as an attachment so Sophos can catch it next time.
      • the sender’s ISP- Use our  Reporting Spam icpdf  PDF to have the offending mailbox  shutdown
    • If you feel the spam is malicious or a threat contact:
      • SIRT@ucf.edu– forward the email as an attachment
      • the University Police   at (407) 823-5555 if you are  harassed via e-mail and  feel as if your personal safety has been threatened.
Delete it!
  • UCF has multiple filters to block spam from arriving in your inbox, unfortunately no filter can be 100% effective. The easiest way to handle spam is to delete it.
Preventing Spam
  • If certain spam makes it past the filters into your UCF Exchange inbox regularly, forward it as an attachment to is-spam@sophos.com  so the Sophos filter can catch it next time.
  • When  purchasing, or signing up for services on the Internet, do not provide your UCF e-mail address.
    • Sites with a checkbox to “Do not share this address”  may not  honor your request.