Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Smartnet – ASA 5520 –


$ 79.92 Per Service Monthly

Brief Description:

Cisco equipment maintenance for ASA 5520 appliance

Detailed Description:

Cisco SmartNet is required to maintain equipment patch updates and for replacement of defective Cisco networking hardware.

Included Functionality:

SmartNet maintenance is required to properly maintain and support critical Cisco networking equipment.

Technical Specifications:

Cisco SmartNet is purchased for 8x5xNext Business Day (NBD) service. This service allows for the replacement of hardware when failures occur. In addition, SmartNet maintenance guarantees technical assistance from Cisco’s Technical Assistance Center (TAC) when networking problems arise on the Cisco hardware. Patch and code updates are provided to Cisco customers who maintain SmartNet support.

Service Components:


Optional Components:


Authorized Customers:

Faculty, staff, and non-UCF.

Available Service Locations:



Faculty; Staff; Non-UCF (on / off campus)



Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Network Services

Service Number:

Signed SLA Required: