Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.010) and the Service Unit name to refer to the service.

Service Name:

MicroSoft Outlook support – 43.20.18.010

Price:

$0 Per Service One-Time

Brief Description:

Provide Support for Outlook

Detailed Description:

Provide Tier 1- 2 troubleshooting support and answer navigational questions regarding Outlook email client.

Included Functionality:

Verify client’s information on PeopleSoft Eform workflow list account creation/deletions are submitted.  NID password resets are done by the customer on the NID self reset page or with Service Desk assitance.  Assist users with questions regarding Exchange functions and access.  Assist users with setting up Exchange account.  Provide Tier 1- 2 troubleshooting support  to client.  If issue is unresolved escalate to administrator.  Report Exchange  customers and connectitivity issues to administrators via Remedy.

Technical Specifications:

Exchange Account (Client), authentication of client, NID, Last 4 of SSN, ISO #, date of birth and telephone.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF Departments and Organizations.

Available Service Locations:

All UCF campuses and Research Park.

Audience:

Faculty;#Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.010

Signed SLA Required: