Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.007) and the Service Unit name to refer to the service.

Service Name:

Knight’s E-mail Support – 43.20.18.007

Price:

$0 Per Service One-Time

Brief Description:

Limited support of Knight’s E-mail

Detailed Description:

Support for Knight’s e-mail is a collaboration between CS&T Service Desk and EMT.  The Service Desk will answer issues regarding password reset, login and other tier 1 troubleshooting concerns. More complex and unresolved technical issues ticket created to EMT when necessary and they will communicate with Microsoft and open a trouble ticket.

Included Functionality:

N/A

Technical Specifications:

Active Directory Account (Client), Authentication of Client, NID, Last 4 of SSN, ISO #, date of birth and telephone.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF students, departments and organizations.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff;#Students

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.007

Signed SLA Required: