Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.10.06.016) and the Service Unit name to refer to the service.
Existing Data Port Re-Activation – LAN – 43.10.06.016
$ 35.00 Per Service One-Time
Network Connection for any and all IP devices.
Customer requires existing data port to be verified for network connectivity. Customer is charged half an hour of labor ($35.00) for verification of service. If there is no active network data port, the customer will be charged for a new Data port activation ($45.00) instead. Service catalog # 43.10.06.001
Design, configure, implement and maintain campus core, distributed, and access-layer LAN switches and routers. Work with campus departments to ensure reliability and performance of networking infrastructure. Monitor network services, assess utilization, and develop growth recommendations based on ensuring capacity needs, performance, security, and reliability.
Provide Cisco certified expertise to design, configure and maintain campus networking equipment and services. Monitor network resources with specialized monitoring software. Assess network equipment and security needs for the university. Maintain Florida Lambda Rail (FLR) network connection. Monitor Remedy ticket queue to respond to customer service issues. Support network for IP Telephony services. Maintain reliable network for critical application servers and services. Activate campus network switch ports. Maintain port reliability and security. Provide after-hours support of campus networking resources
Provide experienced Cisco certified technical support for networking hardware and software including, but not limited to, the following: Cisco Routers: 6500 series MSFC modules, 7000 series, 4700 series, 3800 series, 3600 series, 2800 series, 2600 series, 2500 series, 1800 series, and 1600 series. Cisco Switches: 6500 series, 5000 series, 4948 switches, 4500 series, 4000 series, 3750 switches, 3500 series, 2900 series and ATM LS1010. Cisco DWDM Switch: ONS 15216. UPS Hardware: APC SmartUPS series and Liebert GXT2 series. Network Management System (NMS): CiscoWorks, MRTG, and What’sUp Professional.
The Campus Network Support service includes the following; design, configure, maintain and administer LAN, WAN, and UPS systems located at the Orlando campus including Research Park, monitor LAN, WAN, and UPS systems through the use of specialized network monitoring software, maintenance of FLR network connection and management of FLR / NLR technical support relationships, ensure access security between network segments and manage Remedy ticket queue in support of Service Desk. The Campus Network Support service does not include the following Service Catalog offerings; Wireless Network Support, External Campus Network Support, University Affiliate Network Support, IP Address Management, Firewall Services, DNS Services, ResNet Network Support, Virtual Private Network Services and Project Management and Consulting, all of which are covered separately.
All UCF administrative, academic, and research departments. University business partners and affiliates
Available Service Locations:
Support all UCF Orlando campus locations including local UCF.com locations and Research Park
Faculty; Staff; Non-UCF (on / off campus)
Required Additional Services:
Signed SLA Required: