Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.40.15.034) and the Service Unit name to refer to the service.

Service Name:

Contact Center Menu/Sub Menu – 43.40.15.034

Price:

$ 1.50 Per Service Monthly

Brief Description:

Menu and Sub menus for Contact Center and Call processing

Detailed Description:

Menu or Sub Menu in Contact Center system. Options to direct callers to specific messages and other numbers.

Included Functionality:

Software only.

Technical Specifications:

N/A

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

Orlando campus, UCF occupied buildings in the Central Florida Research Park, Rosen College campus, and the UCF Medical campus at Lake Nona.

Audience:

Faculty; Staff; Non-UCF (on / off campus)

Dependencies:

Cisco VOIP service

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

43.40.15.034

Signed SLA Required:

No