Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.005) and the Service Unit name to refer to the service.

Service Name:

Computer Accounts Set Up and Support – 43.20.18.005

Price:

$0 Per Service One-Time

Brief Description:

Process computer account request.

Detailed Description:

Process computer account request and facilitate communication between the client and the administrators.  Receive all requests via PeopleSoft  eform workflow and process account Request forms also including froms from Information Security Office for accessing University resources.  Verify that client filled out all the required fields. Follow up with client if  Request form is incomplete. Follow-up with customer in order to resolve any account issues.  E-mail point of contact once account is created or cancelled with account information.  Report any account issues to administrator.

Included Functionality:

N/A

Technical Specifications:

A completed form by the appropriate departmental authority, access to a PeopleSoft workflow, and Info Security Office request form  are fax and a telephone follow up for any related issues.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF Staff,Students, Faculty, Departments and organizations.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff;#Students;#Non-UCF (on / off campus)

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.005

Signed SLA Required: