Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Cisco Unity – Call Processing –


$ 11.00 Per Service Monthly

Brief Description:

Call processing in Unity

Detailed Description:

Call processing in the Cisco Unity voicemail system.  Used with call handlers to redirect callers to pre-recorded messages or extensions.

Included Functionality:

Software only

Technical Specifications:

Software only

Service Components:

Full maintenance on PBX and Servers.

Optional Components:


Authorized Customers:

Price updated for FY 14-15

No change for FY 13-14

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.


Faculty; Staff; Non-UCF (on / off campus)


Siemens PBX, Rolm Phonemail. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: