Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.40.14.019) and the Service Unit name to refer to the service.

Service Name:

Cisco 9951G IP Phone – 43.40.14.019

Price:

$ 48.00 Per Service Monthly

Brief Description:

Cisco 9951 – Unified video

Detailed Description:

The Cisco Unified IP Phone 9951 is a personal desktop videophone that makes instant, face-to-face communications possible.  This model integrates all the necessary components to enable a video call–camera, LCD screen, speaker, keypad, and handset–into a single, easy-to-use unit. 

Included Functionality:

Numerous features including call forward, transfer, conference, and hold (now available with video), a variety of accessibility methods based on user preference, direct access to IP phone directories, services, settings, and voicemail messages, and dedicated buttons that control video features: Self View, Picture in Picture, video mute, display, and brightness.

Technical Specifications:

The phone delivers VGA presentation for calling, video calling, and applications, in addition to a 5-inch (10-cm) graphical TFT color display, 24-bit color depth, 640 x 480 effective pixel resolution, and backlighting.  The display also supports localization requiring double-byte Unicode encoding for fonts. An internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC.  The system administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.  Two USB ports increase the usability of call handling and applications by enabling accessories such as the Cisco Unified Video Camera and wired headsets. Off-the-shelf Bluetooth and USB headsets are supported.  Can also use own Bluetooth headset that is use for cell phone or smartphone. High-definition voice analog headset support is provided through a dedicated RJ-9 headset port on the back of the phone.

Service Components:

This service includes full maintenance, repair, or replacement of the unit and supporting cabling, and software and firmware upgrades and patching.  Training is provided initially and ongoing if needed.

Optional Components:

Available separately, the IP Color Key Expansion Module delivers easy expansion and advanced use of lines, speed dials, and features.

Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University. 

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus, the regional campuses, the Central Florida Research Park, and other UCF colleges located on remote campuses (e.g., Rosen College, UCF Medical Campus at Lake Nona, etc.).

Audience:

Faculty; Staff; Non-UCF (on / off campus)

Dependencies:

Network connection supports Quality of Service, IEEE 802.3af PoE std; 48 VDC required at desktop w/ AC-to-DC power supply. Remote locations, dedicated broadband connection to Orlando campus w/BW to support voice service. A TRF (Telecom Req. Form) required

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

43.40.14.019

Signed SLA Required:

No