Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.006) and the Service Unit name to refer to the service.

Service Name:

BlackBerry Enterprise Services Support – 43.20.18.006

Price:

$0 Per Service One-Time

Brief Description:

Blackberry tier 1 – 2 support

Detailed Description:

Process BlackBerry activations, deactivations and reissue of activation passwords. Service Desk representative provides to the customer level 1 – 2 techinical troubleshooting and provide assistance to the customer with the intial device setup.

Included Functionality:

Activate  and deactivate BlackBerry devices.  Re-issue activation passwords.  Escalate troubleshooting to Tier levels 3  via Remedy.

Technical Specifications:

BlackBerry device, TRF (Telecommunications Request Form)requesting activation and active BES account. Pinnacle tickets are create for these device in order to track in billing.

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF departments and organizations.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Service Desk

Service Number:

43.20.18.006

Signed SLA Required: