Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.006) and the Service Unit name to refer to the service.
BlackBerry Enterprise Services Support – 43.20.18.006
$0 Per Service One-Time
Blackberry tier 1 – 2 support
Process BlackBerry activations, deactivations and reissue of activation passwords. Service Desk representative provides to the customer level 1 – 2 techinical troubleshooting and provide assistance to the customer with the intial device setup.
Activate and deactivate BlackBerry devices. Re-issue activation passwords. Escalate troubleshooting to Tier levels 3 via Remedy.
BlackBerry device, TRF (Telecommunications Request Form)requesting activation and active BES account. Pinnacle tickets are create for these device in order to track in billing.
All UCF departments and organizations.
Available Service Locations:
All UCF campuses and Research Park
Required Additional Services: