Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Automatic Call Distribution – On Hold Announcement –


$ 19.00 Per Service Monthly

Brief Description:

Automatic Call Distribution Announcement

Detailed Description:

Automatic Call Distribution on hold announcement for Automatic Call Distribution group. While on hold callers can hear recorded messages, such as promotions or other info.

Included Functionality:

Software only

Technical Specifications:

Software only

Service Components:

Back up of announcement(s).  Full maintenance on PBX and Server.

Optional Components:


Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.


Faculty; Staff


Siemens PBX, ACD Server, Phonemail or Interalia. TRF (Telecommunication Request Form) needed to install this service and the location must on the main campus or in UCF occupied buildings in the Research Park.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: