Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Automatic Call Distribution – Group –


$ 2.50 Per Service Monthly

Brief Description:

Automatic Call Distribution Group Software

Detailed Description:

Automatic Call Distribution Group Software group created in the ACD server associated with the PBX for the distribution of calls.  Agents log into this group to accept calls.  

Included Functionality:

Software only

Technical Specifications:

Software only

Service Components:

Full maintenance on PBX and Servers.

Optional Components:


Authorized Customers:

All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.

Available Service Locations:

All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.


Faculty; Staff


Siemens PBX, ACD Server, Group License, ACD Pilot number. A TRF (Telecommunication Request Form) is required for service.

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: