Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.40.15.004) and the Service Unit name to refer to the service.
Automatic Call Distribution – Group – 43.40.15.004
$ 2.50 Per Service Monthly
Automatic Call Distribution Group Software
Automatic Call Distribution Group Software group created in the ACD server associated with the PBX for the distribution of calls. Agents log into this group to accept calls.
Full maintenance on PBX and Servers.
All UCF departments, direct service organizations, and private vendors/companies that provide support services to the University.
Available Service Locations:
All UCF entities and direct service organizations located on the Orlando campus and the Central Florida Research Park.
Siemens PBX, ACD Server, Group License, ACD Pilot number. A TRF (Telecommunication Request Form) is required for service.
Required Additional Services:
Signed SLA Required: