Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Add User to Existing Call Pickup Group –


$$ 25.00 Per Service One-Time

Brief Description:

Add a User to an Existing Call Pickup Group

Detailed Description:

Add a User to an Existing Call Pickup Group

Included Functionality:

Enables User to pickup on a call to a phone line/number that does not appear on User’s phone

Technical Specifications:

Software only

Service Components:


Optional Components:


Authorized Customers:

All UCF departments and Direct Service Organizations

Available Service Locations:

All UCF entities and DSOs located on the Orlando campus, the Central Florida Research Park, and other UCF colleges located on remote campuses where UCF Telecommunications provides telephone/voice services


Faculty;#Staff;#Non-UCF (on / off campus)



Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Communication Services

Service Number:

Signed SLA Required: