Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.009) and the Service Unit name to refer to the service.

Service Name:

RightNow Technologies – Knowledge Management System License – 43.20.18.009

Price:

$$ 270.00 Per Service Monthly

Brief Description:

Web based knowledge management system.

Detailed Description:

A fee for one license for a Web-based knowledge management system that allows clients to provide 24/7 customer service. Clients can enter frequently asked questions (FAQs) into the knowledge base.  Users can then search the FAQs for answers to their questions.

Included Functionality:

N/A

Technical Specifications:

Must download and install RightNow Technologies software to workstations.

Service Components:

Hosted software customer service solution.

Optional Components:

N/A

Authorized Customers:

UCF departments and organizations.

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty;#Staff;#Students

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Telecommunications

Service Owner:

Telecommunications

Service Number:

43.20.18.009

Signed SLA Required:

1