Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (43.20.18.009) and the Service Unit name to refer to the service.
RightNow Technologies – Knowledge Management System License – 43.20.18.009
$$ 270.00 Per Service Monthly
Web based knowledge management system.
A fee for one license for a Web-based knowledge management system that allows clients to provide 24/7 customer service. Clients can enter frequently asked questions (FAQs) into the knowledge base. Users can then search the FAQs for answers to their questions.
Must download and install RightNow Technologies software to workstations.
Hosted software customer service solution.
UCF departments and organizations.
Available Service Locations:
All UCF campuses and Research Park
Required Additional Services:
Signed SLA Required: