Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Information Security Incident Response –


$0 Per Service One-Time

Brief Description:

Serves as a central collection point for security incidents, analyzing incidents and information security trends, remediation, technical forensics support, as well as notifies law enforcement and university administration

Detailed Description:

The Information Security Office (ISO) is responsible for organizing an information security incident response capability to detect incidents, minimize loss, and mitigate exploited vulnerabilities to restore service.  ISO and Security Incident Response Team (SIRT) will work alongside IT departments, management, and law enforcement to handle incidents from initial preparation through the post-incident phase.  ISO and SIRT are designed to carry out incident response procedures on Denial of Service (DoS), malicious code, unauthorized access, inappropriate usage, and multiple component attacks involving malicious code that might lead to unauthorized access.  ISO will also aid in notifying proper authorities regarding the incident response and remediation.

Included Functionality:


Technical Specifications:


Service Components:

Request for Service at

Optional Components:


Authorized Customers:

All UCF departments, organizations, faculty, staff and students

Available Service Locations:

All UCF campuses and Research Park


Faculty; Staff



Required Additional Services:

Service Unit:

CS&T Information Security Office

Service Owner:

Incident Handling

Service Number:

Signed SLA Required: