Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Absolute Software Management Service – Asset Recovery Tool –


$0 Per Service One-Time

Brief Description:

Absolute Software’s CompuTrace asset recovery tool for all UCF IT property assets, managed and maintained by the Information Security Office (ISO). In the event of a theft, ISO will assist departments and authorities in locating and retrieving the asset.

Detailed Description:

This services provides centralized management of UCF’s CompuTrace service. CompuTrace is designed to track, manage, and recover mobile computers and compatible devices for better data protection, easier IT asset management, and computer theft recovery. CompuTrace will allow departments to work with ISO to remotely locate stolen computer assets for recovery purposes, and when necessary implement remote data delete. This service requires a special BIOS computer chip that is integrated into the mobile device from the factory, and CompuTrace Complete software package successfully installed. It is strongly recommended for mobile devices containing restricted data.

Included Functionality:


Technical Specifications:


Service Components:

Provide support for Absolute Software’s CompuTrace Product, e.g. creating department group, creating customer center account, providing the ability to do remote data delete

Optional Components:


Authorized Customers:

All UCF departments, organizations, faculty, staff and students

Available Service Locations:

All UCF campuses and Research Park


Faculty; Staff


Absolute Software CompuTrace Complete software installed with compatible embedded BIOS chip for the service to be enabled.

Required Additional Services:

Service Unit:

CS&T Information Security Office

Service Owner:

Information Security Consulting

Service Number:

Signed SLA Required: