Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.10.15.003) and the Service Unit name to refer to the service.

Service Name:

Windows Software Update Services (WSUS) – 42.10.15.003

Price:

$0 Per Service Monthly

Brief Description:

Provides Microsoft Windows patching to endpoint devices

Detailed Description:

Provides monthly Microsoft Windows updates with MSRC rating of “Critical” or classification of “Security” to devices running supported versions of Microsoft Windows OS. Also includes updates for other Microsoft products including Forefront Antimalware, Office, and more.

CS&T does not approve updates classified as “Important”, “Moderate”, or “Low” since these issues are generally mitigated by not granting users local administrator access. Customers may make requests for any additional updates to be approved through the Service Desk.

Included Functionality:

N/A

Technical Specifications:

N/A

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

All UCF departments or organizations.

Available Service Locations:

All

Audience:

Faculty; Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

IT Infrastructure

Service Number:

42.10.15.003

Signed SLA Required:

Yes