Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.10.09.004) and the Service Unit name to refer to the service.

Service Name:

Windows Server – System Administration for Physical Servers – 42.10.09.004

Price:

$ 180.00 Per Service Monthly

Brief Description:

Monthly system administration support (patching, support and monitoring)

Detailed Description:

This service provides monthly system support that includes the following services: DHCP and DNS administration, Operating System patching, monitoring via Systems Center Operations Manager and Dell OpenManage, Antivirus updates and scans, hardware maintenance and interaction with the vendor in the case of component failure, configuration changes and updates as needed/warranted.  Blocks of time may be purchased at a discounted rate.

Included Functionality:

A Windows Server can provide the following functionality: web hosting, file serving and storage, Telnet, development and testing, application hosting, database hosting, SFTP, or fax hosting.

Technical Specifications:

Equipment should be a standard 1U, 2U or 4U server that conforms to an industry standard rack and not a floor-standing server.  The preference for physical hosting is 2U.  Please contact CS&T so that we may discuss and review your equipment requirements prior to purchasing to confirm that it not only meets your immediate needs but that it will also provide room for expansion and growth for five years following the purchase. 

Service Components:

Included: Monthly support of Windows Servers and the services that are exclusive to the OS and the server’s ongoing physical functionality, including monitoring and patching of hardware and OS-level components.  Not included: application/website administration, external storage, backup services, third-party application/operating system troubleshooting.

Optional Components:

Backup services.  Additional external storage via iSCSI or SAN.

Authorized Customers:

All UCF departments or organizations.

Available Service Locations:

CSB 107

Audience:

Faculty; Staff

Dependencies:

Server must meet CS&T server qualifications checklist

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

Computer Operations

Service Number:

42.10.09.004

Signed SLA Required:

Yes