Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.10.10.024) and the Service Unit name to refer to the service.

Service Name:

Virtual Server Windows 2012 – 3 vCPU up to 12GB – 42.10.10.024

Price:

$ 390.00 Per Service Monthly

Brief Description:

Virtual Server Windows 2012 with 3 vCPU with up to 12GB RAM

Detailed Description:

This service provides monthly support and administration of a VMware virtual server running a supported Windows server operating system (2012). Configuration changes will be handled as requested.

Included Functionality:

VM will be hosted in CS&T datacenter. Customer will be provided access to manage VM power operations and attach media via the vSphere client in the CS&T RemoteApp farm. Customer will also be provided access via RemoteDesktop connection. VM will reside on a secure network with no internet access. Any external access to VM must be requested through Network Services.

Technical Specifications:

Virtual server will be housed on a VMware vSphere production cluster maintained by CS&T. Standard configuration of a VM includes 60GB C: drive, 14GB P: (Pagefile) drive, up to 12GB of RAM, and access to 3 vCPU. Server will be provisioned from a standard template provided by CS&T. Disk space will be hosted on CS&T’s NetApp storage array.

Service Components:

Included is the support of the hosted Windows server, the services that are exclusive to the OS, and the server’s ongoing functionality. Also included is the monitoring and patching of hardware and OS-level components. This does not include application/website administration, external storage, backup services, and third-party application/operating system troubleshooting.

Optional Components:

Virtual Server – vCPU Upgrade (42.10.10.018)
Virtual Server – Additional 2GB RAM (42.10.10.019)

Authorized Customers:

All UCF departments and organizations.

Available Service Locations:

College of Sciences Building

Audience:

Faculty; Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

IT Infrastructure

Service Number:

42.10.10.024

Signed SLA Required:

Yes