Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.51.01.001) and the Service Unit name to refer to the service.

Service Name:

Netbackup Backup Service – 42.51.01.001

Price:

$ 0.30 Per Service Monthly

Brief Description:

Backup Service covers data backup to disk and tape, and processing restore requests. The monthly charge will be based on actual backup volume.

Detailed Description:

Backup Service covers data backup to disk and tape, and processing restore requests.  CS&T uses de-duplication technology to backup data on a regular basis.  Once a month, all backup data is written to tape and sent off-site.  The monthly charge will be based on actual backup volume. Incremantal backups on the de-duplication appliances expire after 30 days.

Included Functionality:

N/A

Technical Specifications:

Supported client Operating System (OS): Windows, Mac, Linux, Solaris, Netware

Service Components:

Backup service consists of backup to tape and processing restore requests.

Backup schedule: once a month full backup (usually taken on a Saturday), incremental daily backups all other days of the month.

Retention: Unless otherwise requested, daily incremental backups are retained for one month and monthly full backups are retained for one year.

Archiving/offsite: The monthly full backups are copied to tape. One tape copy is retained onsite, one tape copy is sent to Iron Mountain. The daily incremental backups are retained only on CS&T’s Quantum Dxi appliances.

Optional Components:

none

Authorized Customers:

All UCF departments or organizations

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty; Staff

Dependencies:

Must have a network connection and the correct Netbackup client software on a supported OS. Netbackup Client Software Licensing.

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

Storage Services

Service Number:

42.51.01.001

Signed SLA Required:

Yes