Service Details (Service Catalog)
Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.10.02.001) and the Service Unit name to refer to the service.
Microsoft Premier Support Services – 42.10.02.001
$ 232.00 Per Service One-Time
Allows the College/Department IT staff to work directly with a Microsoft support engineer
The College/Department IT staff will be able to work directly with a Microsoft support engineer on an hourly basis. Support will be available in 2 supporting levels: level B and level C.
Level B (active) – College/Department IT staff should be available and willing to work through the case by phone with Microsoft engineers until the case is resolved.
Level C (passive) – College/Department IT staff can work with Microsoft engineers either by phone or by email to resolve issues.
A $50.00 administrative fee will be incurred per case.
UCF Faculty and Staff
Available Service Locations:
Required Additional Services:
CS&T Enterprise Systems and Operations
Signed SLA Required: