Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.10.02.001) and the Service Unit name to refer to the service.

Service Name:

Microsoft Premier Support Services – 42.10.02.001

Price:

$ 232.00 Per Service One-Time

Brief Description:

Allows the College/Department IT staff to work directly with a Microsoft support engineer

Detailed Description:

The College/Department IT staff will be able to work directly with a Microsoft support engineer on an hourly basis.  Support will be available in 2 supporting levels: level B and level C.
Level B (active) – College/Department IT staff should be available and willing to work through the case by phone with Microsoft engineers until the case is resolved.
Level C (passive) – College/Department IT staff can work with Microsoft engineers either by phone or by email to resolve issues.
 
A $50.00 administrative fee will be incurred per case.

Included Functionality:

N/A

Technical Specifications:

N/A

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

UCF Faculty and Staff

Available Service Locations:

All

Audience:

Faculty; Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

IT Infrastructure

Service Number:

42.10.02.001

Signed SLA Required:

Yes