Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.10.02.002) and the Service Unit name to refer to the service.

Service Name:

Microsoft Premier Support Services Administrative Fee – 42.10.02.002

Price:

$ 50.00 Per Service One-Time

Brief Description:

Allows the IT staff to work directly with a Microsoft support engineer

Detailed Description:

This is an administrative fee per case to work directly with a Microsoft support engineer.  The service for Microsoft Premier Support Services will be an additional price. 

Included Functionality:

N/A

Technical Specifications:

N/A

Service Components:

N/A

Optional Components:

N/A

Authorized Customers:

Faculty and Staff

Available Service Locations:

All UCF Campuses and Research Park

Audience:

Faculty; Staff

Dependencies:

N/A

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

IT Infrastructure

Service Number:

42.10.02.002

Signed SLA Required:

Yes