Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

DNS Services –


$0 Per Service Monthly

Brief Description:

Provide authoritative DNS services for the university and support distributed university domain administrators as needed.

Detailed Description:

The Domain Name System (DNS) translates Internet domain names into a numeric TCP/IP address. DNS makes using TCP/IP-based applications much more user-friendly by enabling users to specify network locations by name rather than TCP/IP number.  There are multiple DNS servers throughout the university environment supporting department level functions.

Included Functionality:

Manage enterprise Windows-based DNS services and administer DNS databases.  Provide escalated level of support for departmental DNS administrators.  Assist with CS&T Windows-based DNS administration (UCF1, UCF2, UCF3). Diagnose DNS problems and offer assistance with security breach incidents. Provide after-hours support for university DNS services.

Technical Specifications:

UCF1 – Dell 2950
UCF2 – Dell 2950
UCF3 – Virtual Machine

Service Components:

The DNS Services component includes the following: design, configure, maintain and administer enterprise-level DNS resolution services for all of the UCF locations; provide escalated support services for departmental DNS administrators and manage Remedy ticket queue in support of Service Desk.
The DNS Services component does not include: campus network support;  wireless network support;  external campus network support;  university affiliate network support;  IP address management; firewall services; ResNet network support; virtual private network services and project management and consulting, all of which is covered separately.

Optional Components:


Authorized Customers:

All UCF administrative, academic, research departments and University business partners and affiliates.

Available Service Locations:

Supports all UCF locations


Faculty; Staff; Non-UCF (on / off campus)



Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

IT Infrastructure

Service Number:

Signed SLA Required: