Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.51.01.005) and the Service Unit name to refer to the service.

Service Name:

Data Restore – Emergency Support – 42.51.01.005

Price:

$ 180.00 Per Service Monthly

Brief Description:

Critical data restoration requiring immediate action

Detailed Description:

This service is available for emergencies between normal data backups.

Included Functionality:

N/A

Technical Specifications:

N/A

Service Components:

CS&T System Administration staff are required to assist in the department’s restore issue.

Optional Components:

None

Authorized Customers:

All UCF departments or organizations

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty; Staff

Dependencies:

Must have a network connection and the correct Netbackup client software on a supported Operating System (OS)

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

Storage Services

Service Number:

42.51.01.005

Signed SLA Required:

Yes