Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number (42.51.01.004) and the Service Unit name to refer to the service.

Service Name:

Data Restore – After Hours – 42.51.01.004

Price:

$ 180.00 Per Service Monthly

Brief Description:

Data restoration between 5 PM and 8 AM

Detailed Description:

This service allows customers to request their data be restored outside of normal busisness hours for an additional charge.  Normal business hours are Monday – Friday 8:00 am – 5:00 pm. not including holidays. 

Included Functionality:

N/A

Technical Specifications:

Service is performed by CS&T Unix and Storage when restore is requested outside of normal business hours. 

Service Components:

Restoring data after business hours

Optional Components:

none

Authorized Customers:

All UCF departments or organizations

Available Service Locations:

All UCF campuses and Research Park

Audience:

Faculty; Staff

Dependencies:

Must have a network connection and the correct Netbackup client software on a supported Operating System (OS)

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

Storage Services

Service Number:

42.51.01.004

Signed SLA Required:

Yes