Service Details (Service Catalog)

Please look over the information below to see if this service matches your needs. If it does, you may contact the Service Desk for assistance in putting in your service request. Please use the 9-digit Service Number ( and the Service Unit name to refer to the service.

Service Name:

Cognos RDS Virtual Desktop –


$ 50.00 Per Service Monthly

Brief Description:

This service is provided to allow users to access Cognos RDS remotely.

Detailed Description:

This service provides access to a VMware virtual desktop to be used to access the Cognos RDS system hosted by Institutional Research.
CS&T provides the virtual machines used for access.  CS&T will maintain the virtual machine as it relates to the operating system; patches and security. 
CS&T does not provide support for Cognos RDS system hosted by by Institutional Research (IR).  Support for the system will be provided by IR.

Included Functionality:

The customer will be provided with access to the RDS desktop environment via the CS&T virtual desktop web page. The customer will login to the NET domain via the desktop and access RDS from there.

Technical Specifications:

Desktop will be a virtual machine running Microsoft Windows 7 on top of VMware vSphere and VMware View desktop infrastructure.

Service Components:

CS&T will provide access to a virtual machine for the purpose of accessing Cognos RDS. CS&T will maintain a pool of VMware virtual desktops for this purpose.

Optional Components:


Authorized Customers:

Those approved by Institutional Research

Available Service Locations:

All UCF Campuses and Research Park


Faculty; Staff


An approval from Institutional Research

Required Additional Services:

Service Unit:

CS&T Enterprise Systems and Operations

Service Owner:

IT Infrastructure

Service Number:

Signed SLA Required: