Exchange Enterprise FAQ


1. What versions of Outlook are supported?

For Windows PC: Outlook 2007 and Outlook 2010
For Macintosh: Outlook 2011


2. Are POP and IMAP supported with Exchange?

POP and IMAP are not an option for mobile access to Exchange email accounts. The CIO, CTO, and Senior Management have decided these protocols allow for security risks and poor enterprise management of devices.


3. What is my Outlook Username and Password?

Your Outlook Username is actually your UCF Network ID (NID).

To look up your NID, go to
To reset your NID go to


4. What is my Exchange email address?

The default email address for Exchange is as determined by your office name in the UCF HR system.


5.  Are departmental accounts supported?

Yes, departmental accounts supported with Exchange. The Enterprise Messaging Team has been working with Computer Techs throughout campus to compile lists of Departmental accounts and account owners. Please contact your computer tech if you have questions about your departmental account


6. What are the Exchange retention policies?

The retention policy for Exchange is email older than 180 days will be deleted from your online Exchange account. Users are responsible to archive their own email to comply with Sunshine State Standards. For more information on UCF’s retention requirements for electronic mail, go to


7. What is the storage quota for user mailboxes in Exchange?

The default mailbox size limit for Exchange is 1GB.


8. How do I archive my email?

In order to archive your email from exchange, you can set up auto archiving in Outlook 2007 or 2010. Currently Outlook 2011 for Mac is not supported.

Click Here for auto-archiving instructions.


9. What are the attachment policies for Exchange?

The cumulative email size, including attachments, cannot exceed 40MB. Messages sent are received that are larger than 40MB will be blocked. In addition, if a message contains a potentially harmful attachment, the attachment will be stripped from the message. The recipient will be alerted that the attachment was removed from the message.


10. Can rules be setup on my Exchange account?

Yes. Rules can be setup for either your exchange account or your local profile. Rules setup on exchange will be processed on the server and Outlook does not have to be open.


11. Can I install the Outlook Client on my home PC?

The Outlook Client will only be supported on UCF issued PC’s and laptops. Remote users on UCF issued PC’s must VPN to connect with the Outlook Client. Employees working remotely can access their email using Outlook Web App from any internet enabled PC or laptop by going to


12. I use Outlook Web App (OWA) on external PC’s and Laptops?

Yes, OWA can be accessed by going to from any PC or laptop as long as you have an updated web browser with an internet connection. VPN is NOT required for Outlook Web App.


13. How do you log into Outlook Client if you are not on NET domain?

Click Here  for Outlook setup instructions on Non-NET Domain computers.


14. What is the difference between Exchange and Outlook?

Outlook is the software (sometimes referred to as the “client”) that you can use to connect to the Exchange messaging system. The terms Outlook and Exchange are used sometimes used interchangeably to refer to the UCF messaging system.


15. Where can I find instructions for setting up my off campus VPN access?

VPN instructions are located on the Computer Services & Telecommunications website.

Click here for more information and links to the UCF VPN Guide.